Field service


We place special value on personal and individualised customer care. For this reason, Otto Golze & Söhne has nine permanent employees on staff, who serve you daily throughout both Germany and Luxembourg and Austria. Contrary to a pure business advisor, Golze provides you with a permanent contact person who will visit you at regular intervals and promptly take care of your requests.

The field service team from Golze handles the entire service – from ordering and order submission to ensuring the delivery of goods.
In addition, we advise you regarding goods presentation promotional activities and ensure that our goods are positioned appropriately for the conditions of your premises and according to your desires.


In this way, Golze offers its customers personalised care and individualised customer service. We present to you our latest products on site and offer you comprehensive product consulting services. Our skilled employees would be happy to pass on their know-how to your employees in comprehensive training sessions so that you have all information available to optimally serve your end customers.


If you should be unsatisfied with our products, we will make sure that our sales reps work to quickly find a satisfactory resolution to the problem. We are only satisfied when our customers are.

 

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